FAQ
- Home
- FAQ
FAQs
Frequently Asked Questions
Every sauna we sell in New Zealand is a Leil sauna, made in Europe at Leil’s factory in Estonia. Our own SHYM firewood stoves are designed by our team and manufactured to our specifications in China. The other heaters, such as Harvia and HUUM, come from their own makers, and each listing names the brand.
Unless you request otherwise all saunas come in a kit form and will require some assembly. It is hard to comment on how easy it is to assemble a sauna as everyone has a different level of skill and ability to work on tools. In general, if you have had experience building a deck, or putting a shed together you should be fine. However, there could still be some product-specific challenges. Each kit comes with a manual on how to assemble the product. We will also supply a link to an assembly video as well as will be available for any questions via the phone.
For additional references, you can watch our videos of some of our sauna models:
We can arrange to ship the kit anywhere in New Zealand. There are several shipping companies that can assist us with shipping. The cost of shipping is a transparent cost (shown on the Wellness Space Tax Invoice) that we will forward to the customer. The cost of shipping will depend on the distance and the size of the package. Shipping is not calculated online, so please contact us for a shipping quote.
Our Leil Patio and Round Cube saunas are built from thermo-treated Nordic spruce, and the Como and Viva series from 40 mm ThermoWood®. Inside, the benches are alder or aspen, depending on the model. The specification on each listing gives the exact timbers.
Yes. Every sauna comes with its benches already fitted and most include a backrest. The bench layout and the timber vary by model, so check the specification on the listing for the exact arrangement.
No. The hot tub heaters we sell need no pump and no electricity. The external heaters circulate the water on the thermosiphon principle, where hot water rises and draws cooler water in from the bottom of the tub. The internal heater sits inside the tub and heats the water directly.
Our ultimate goal is to make sure that our customers are satisfied with our products and service. We are always eager to hear constructive feedback and suggestions on how we can improve. You could check our feedback on Google by searching Shym Sauna’s and Spas. We also created a Facebook page to support our mission.
Please visit our Facebook Page to leave feedback and check reviews from our customers.
Yes, please visit Our Projects Gallery for some pictures of our projects. We continuously update the page as we receive pictures from our customers.
Please visit our Facebook Page to leave feedback and check reviews from our customers.
Most of our saunas will come with a lamp that can be installed inside or outside the sauna. The lamp will provide a comfortable ambiance if installed under the bench inside.
All heaters must be connected by qualified electricians and the warranty will be voided if this requirement is not followed. Subject to the wire size, it should be anticipated that 4.5 kW heater will require 25-30 Amp breaker, while 6 kW will require 30 Amp breaker. Once again, this needs to be advised by a qualified electrician.
Saunas and heaters come with a manufacturer warranty covering defects associated with the manufacture of the product. The warranty period is 2 years for residential use and 1 year for commercial use.
The key differences between the timbers we use are as follows:
Western Red Cedar:
Renowned for its natural resistance to decay and insects.
Exceptional heat retention properties, making it ideal for saunas.
Aromatic scent adds to the overall sauna experience.
Aesthetic appeal with a reddish-brown hue and attractive grain patterns.
Spruce:
Known for its strength and durability.
Slightly lighter in color compared to cedar, with a pale cream to yellowish tint.
Offers a cost-effective alternative while maintaining quality.
Thermo Treated Spruce:
Enhanced durability and resistance to decay due to the thermal treatment process.
Retains the strength of spruce while improving its longevity.
Thermo Treated Pine:
Similar to thermo-treated spruce, it undergoes a thermal treatment process.
Improved resistance to decay and insects, making it a long-lasting choice.
Pine typically has a lighter color compared to spruce.
Each timber has its unique qualities, catering to different preferences and requirements while ensuring quality and longevity in our saunas.
Preparing the ground for an outdoor sauna is an important step to ensure the sauna is stable, level, and safe. Here are some ground preparation options:
Concrete Pad: Pouring a concrete pad is a popular choice. It provides a solid and level surface for your sauna. Make sure it’s slightly larger than the base of your sauna to accommodate any potential expansions in the future and safe access of the sauna.
Deck or Platform: If you have an existing deck or platform that can support the weight of the sauna, it can be a suitable foundation. Ensure that it’s level and sturdy.
Crushed Stone or Gravel: You can create a foundation using crushed stone or gravel. This method offers good drainage and stability. First, level the ground, then lay down a weed barrier fabric, followed by a layer of crushed stone or gravel.
Pavers or Patio Blocks: Another option is to use concrete pavers or patio blocks. Lay them on a level surface, ensuring they are stable and even. This method provides good drainage.
When preparing the ground, consider factors like drainage, stability, and the weight-bearing capacity of the chosen foundation. Proper ground preparation ensures the longevity and safety of your sauna.
Pouring water onto a sauna heater, especially in a traditional sauna, is a common practice and an essential part of the sauna experience. The important point is that the water should only be poured onto the hot stones and never on the heater or never on top of the cold stones. This process, known as “löyly” in Finnish saunas, creates steam, which increases humidity and makes the sauna environment more comfortable. However, there are specific guidelines to follow to ensure safety:
Use a Ladle: When adding water to the sauna heater, it should be done using a ladle or bucket specifically designed for sauna use. This helps in controlling the amount of water and prevents splashing, which can be dangerous.
Avoid Excessive Water: While it’s essential to create steam, avoid pouring an excessive amount of water onto the heater. Too much water can lead to a sudden rise in temperature and may damage the heating elements or create an uncomfortable, scalding steam.
Be Cautious with Fragrances: If you want to add fragrances or essential oils to the sauna experience, ensure they are sauna-safe and specifically designed for use in high temperatures. Pour a small amount on the sauna rocks to create a pleasant aroma.
Mind Other Sauna Users: If you’re sharing the sauna with others, be considerate. Some people enjoy a lot of steam, while others prefer a drier heat. Communicate and find a balance that everyone is comfortable with.
Regular Maintenance: Sauna heaters should be regularly inspected and maintained to ensure they are in proper working condition. Damaged or malfunctioning heaters should be repaired or replaced by professionals.
Always follow the manufacturer’s instructions and guidelines specific to your sauna heater. If you’re unsure or have questions about using your sauna heater, it’s best to consult the sauna’s manual or contact the manufacturer for guidance. Safety should always be the top priority when using sauna equipment.